Q: Can we request samples? Are there any charges?
A: Certainly, you may request available samples from our stock at no cost, though freight charges will apply.
Q: Are you a factory?
A: Yes, we are a factory. This direct manufacturing setup enables us to maintain strict quality control and offer competitive pricing on our products.
Q: How do we obtain a quotation?
A: Please provide the product specifications, including material, size, shape, colour, quantity, and surface finishing, among others.
Q: What file formats do you require for printing designs?
A: We accept AI, PDF, CDR, PSD, and EPS formats.
Q: What are the terms of trade and payment?
A: We require 30% or 50% of the total value upfront before production. We accept T/T, Western Union, L/C, PayPal, and Cash. Terms are negotiable.
Q: May I request a sample made to my design for confirmation?
A: Yes, we can produce a high-quality sample matching your design for confirmation.
Q: How can I know if my goods have been dispatched?
A: We'll keep you informed with detailed photos at each stage of production. We will also provide the tracking number once shipped.
Q: What shipping options are available, and how long do they take?
A: We offer DHL, UPS, TNT, FedEx, and sea shipping. Express delivery takes 3 to 5 working days, while sea shipping takes 15 to 35 working days.
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