Q: Can we request samples? Are there any charges?
A: Absolutely, you can request samples from our available stock at no cost, although freight charges will apply.
Q: Are you a factory?
A: Yes, we operate as a factory. This direct manufacturing setup allows us to uphold strict quality control and offer competitive pricing on our products.
Q: What is your Minimum Order Quantity (MOQ)?
A: Our MOQ varies depending on the product. Generally, the larger the quantity of labels ordered, the more favorable the pricing becomes.
Q: How do we obtain a quotation?
A: Kindly provide the product specifications, including material, size, shape, color, quantity, and surface finishing, among other details.
Q: What file formats do you require for printing designs?
A: We accept AI, PDF, CDR, PSD, and EPS formats.
Q: Are you able to assist with design?
A: Our team of professional designers can assist, given basic information such as your logo and some images.
Q: What are the terms of trade and payment?
A: We require 30% or 50% of the total value upfront before production. We accept T/T, Western Union, L/C, PayPal, and Cash. Terms are negotiable.
Q: May I request a sample made to my design for confirmation?
A: Yes, we can produce a high-quality sample matching your design for confirmation.
Q: What is the lead time?
A: The lead time varies depending on the product, but it's typically 5 to 7 working days following the confirmation of the design file and payment.
Q: How can I know if my goods have been dispatched?
A: We will keep you informed with detailed photos at each stage of production and provide the tracking number once the goods are shipped.
Q: What shipping options are available, and how long do they take?
A: We offer DHL, UPS, TNT, FedEx, and sea shipping. Express delivery takes 3 to 5 working days, while sea shipping takes 15 to 35 working days.
Q: How does your company ensure quality control?
A: Our company rigorously upholds quality standards through a comprehensive and stringent quality management system, certified by our QMS certification. This system guarantees that every product aligns with our customers' quality expectations. Our process includes producing a pre-production sample before commencing mass production, followed by a thorough final inspection prior to shipment. These meticulous steps ensure consistent quality and customer satisfaction.
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